Shipping policy
Shipping Policy
The Collective Life
Last updated: October 21, 2026
Thank you for shopping with The Collective Life! We thoughtfully curate products from independent brands and trusted suppliers. Because our collection includes items from multiple suppliers, shipping methods, processing times, and delivery schedules may vary.
Order Processing
Orders are typically processed within 1–3 business days, although some items may require additional processing time depending on supplier availability and fulfillment schedules.
Business days exclude weekends and major holidays.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping & Delivery Times
We currently ship within the United States.
Estimated shipping times vary by product, supplier, and destination. Available shipping methods and applicable delivery estimates are displayed during checkout.
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.
Shipping Rates
Shipping costs are calculated at checkout based on the products ordered, supplier shipping requirements, and delivery destination.
Because our products are sourced from multiple suppliers, shipping charges may vary between items.
Your total shipping cost will be displayed before you complete your purchase.
Multiple Shipments
To bring you a thoughtfully selected assortment of products, The Collective Life partners with multiple independent suppliers.
When ordering multiple items, your purchases may arrive in separate packages and on different dates.
Separate tracking information may be provided for each shipment when available.
Order Tracking
Once your order ships, tracking information will be emailed to you when provided by the shipping carrier or supplier.
Please allow time for tracking updates to become available after shipment.
Incorrect Shipping Information
Please review your shipping address carefully before completing your purchase.
If you discover an error, contact us as soon as possible. We will make every reasonable effort to assist before your order ships, but address changes cannot be guaranteed once processing or fulfillment has begun.
Lost, Damaged, or Delayed Packages
If your order arrives damaged, is missing an item, or appears to be lost in transit, please contact us promptly.
For damaged or defective merchandise, please notify us within 5 days of delivery whenever possible and include photographs of the product and packaging.
We will work with the appropriate supplier or shipping carrier to determine a suitable resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.
Order Changes & Cancellations
If you need to modify or cancel an order, please contact us as soon as possible.
Because orders may be processed quickly by independent suppliers, modifications and cancellations cannot be guaranteed once fulfillment has begun.
Returns & Refunds
For information regarding eligible returns, refunds, and return shipping responsibilities, please review our Return & Refund Policy.
Questions?
We are happy to assist with questions regarding your order, shipping, or delivery.
Please contact The Collective Life through the contact information provided on our website.